Executive Officer Review

Benefit processing and making decisions. I gather and analyse information and evidence on certain benefit product types, using government regulations to apply the law when making decisions on claims.

I've worked for the DWP for a number of years, so i have refreshed what skills i had already. I have learnt a lot more about various legislations that are relevant to the workplace and dealing with customers and working with collages

I don't particularly enjoy the programme because most of what i'm learning isn't relevant to my job role, so it feels like a waste of my time. i also don't like how the service is provided.

It's not very organised. I was very confused for quite a while about what i was expected to do and how the apprenticeship operated. There wasn't a clear explanation and the platform used is very confusing.

I am given one day a week to do the apprenticeship. No other support is given. Apprenticeships are new to our department and the team leaders are not really aware how they work, so i am unable to ask for help. Also the team leaders are very busy.

I can ask for help from the training officer whenever i need it but because i have to provide examples from within my job role, they are often unable to help as they don't know enough about my job and i have often struggled to obtain examples.

It has helped to refresh and reiterate knowledge i already have but i don't think it is having any significant impact on helping me perform better. I have worked for my company for a lot of years and gained lots of experience, so I'm not learning anything new.

Yes there is a sports and social group who offer lots of events and social activities

Yes

The working is very flexible and everyone is treated equally and fairly.

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