Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work on the phones to people claiming benefits and help with any questions they have

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • yes I have learnt customer service skills

    10/10

  • 3. To what extent do you enjoy your programme?
  • I do enjoy it

    10/10

  • 4. How well organised/structured is your programme?
  • very

    10/10

  • 5. How much support do you receive from your employer?
  • 10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • 10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • 9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • 6/10

  • 9a. Would you recommend Department for Work and Pensions to a friend?
  • Yes


  • 9b. Why?
  • i enjoy my job


  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?
  • research the STAR application process


Details

Level 3 Apprenticeship

Customer Service

Blackpool, UK

February 2024


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