Hotel Manager Review

by JD Wetherspoon

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing a hotel and its staff and customers, reception, rotas, holiday, people management, customer management, complaint handling

8/10

2. Have you learnt any new skills or developed existing skills?

Doing the degree level i have learnt new skills and theories that have helped to improve my management style and understanding

10/10

3. To what extent do you enjoy your programme?

Although stressful, i have enjoyed the course

10/10

4. How well organised/structured is your programme?

Structure was good, organisation from the uni was a little erratic at times, but this could be because of adapting to post lockdown lectures

9/10

5. How much support do you receive from your employer?

lots of support in terms of a paid uni day each week, my AM and PMs have been fab, the degree organiser Michelle was also helpful

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I was very lucky to have some very knowledgeable and supportive lecturers as my mentors - Martin went above and beyond - always arranged a phone call if required to try and assist me if i was unclear

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it helps me understand more about why we do things the way we do, an also how to be a better manager

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

not really

5/10

9a. Would you recommend JD Wetherspoon to a friend?

Yes

9b. Why?

i started as a part time employee, but soon gathered there is a career there if you work hard enough. I have learnt a lot working in my role and have almost completed 11 years service - they have also put me through the degree apprenticeship too which helped me focus and give me a sense of direction

10. What tips or advice would you give to others applying to JD Wetherspoon?

many see hospitality as a stop gap employment but there is actually a career in it which goes beyond being bar staff and waiting staff. I was always told that JDW would work you hard, but i do believe you are rewarded for your hard work and make friends!