Shift Manager Review

by JD Wetherspoon

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing the pub and supporting the pub manager. Giving customers great customer service and resolving issues. I do this by providing refunds if necessary. Compliance with laws and guidelines such as EHO and challenge 25. Knowledge of risks and due diligence. People management and managing large teams.

10/10

2. Have you learnt any new skills or developed existing skills?

Learnt a lot more about laws surrounding hospitality as well as drinks pairings which I wouldn’t have learnt otherwise.

10/10

3. To what extent do you enjoy your programme?

I enjoyed the independent study and the opportunities I got to progress as a result.

10/10

4. How well organised/structured is your programme?

I struggled at the start as I don’t think it was clearly explained what I had to do and when so I fell slightly behind. Pub managers need more education on apprenticeships so employees receive adequate time to study.

9/10

5. How much support do you receive from your employer?

I didn’t receive much support originally as I didn’t get the time I needed to study initially but after this was sorted I had the correct support and was offered solutions to attention issues to support my study.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received a great amount of support however I wish there had been more opportunity to meet my provider more than twice.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think the knowledge I gained was great and helped me towards further promotion and acceptance onto a degree.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None, I manage my personal LinkedIn profile which I use as a working portfolio.

10/10

9a. Would you recommend JD Wetherspoon to a friend?

Yes

9b. Why?

I’ve received more opportunities than I ever would have at another business. They’ve been supportive of my learning approach and encouraged my ideas.

10. What tips or advice would you give to others applying to JD Wetherspoon?

Hard work pays off! Be confident and show willingness to learn.