Hotel Team Leader Review

by JD Wetherspoon

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a hotel team leader. I lead the team in housekeeping and on the reception of the hotel. I work mostly in reception and focus mainly on customer service. I deal with customer complaints and corporate accounts, as well as the usual check ins and outs, answering telephone calls and emails.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes, I have developed my skills in customer service and have developed team leading skills as well as time management skills

10/10

3. To what extent do you enjoy your programme?

I have enjoyed the assignments and also meetings with my tutors. I love challenges, so I have enjoyed doing this apprenticeship very much because of that.

10/10

4. How well organised/structured is your programme?

The programme was easy to follow, a lot of it was online and so everything was planned out. The coursework and deadlines were set by the tutors and were achievable.

10/10

5. How much support do you receive from your employer?

I get a lot of support from my employer. I was given three hours a week to use during work hours to complete the online training and assignments.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My trainer was always available if I needed to ask questions or needed things explained.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that my skills have improved to the extent that my work colleagues have noticed an improvement in my work, attitude and customer service.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

From time to time there are activities that we can get involved in.

10/10

9a. Would you recommend JD Wetherspoon to a friend?

Yes

9b. Why?

I think this company really does care about its employees. I get a lot of support from my managers and I am able to learn new skills if wanted.

10. What tips or advice would you give to others applying to JD Wetherspoon?

Be willing to work hard and progress within the company. The opportunities are there!