Shift Manager Review

by JD Wetherspoon

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Ensuring the day to day running of the pub is smooth, as well as back office tasks like rotas, stock counts, orders. Also, people management and recruitment and handling the hotel by doing check-ins and room checks.

9/10

2. Have you learnt any new skills or developed existing skills?

Lots of new management and customer service skills. How to do disciplinary meetings, use a variety of systems.

8/10

3. To what extent do you enjoy your programme?

I really enjoy it, it has been a fantastic opportunity and I would definitely like to do an apprenticeship again in the future.

10/10

4. How well organised/structured is your programme?

Quite. The trainers are knowledgeable and very supportive and the content now it has moved to aptem is great. My only complaint is the constant change of trainers and having to start again building confidence with a new person.

7/10

5. How much support do you receive from your employer?

Probably not as much as I should from my line manager, and sometimes there is a lot of pushing needed to get something done but above that they are great.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots. My trainer is always available to help and listen and is very knowledgeable.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me to know new techniques of how to deal with things, and also to put a name to the techniques I am using.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I am part of the LGBTQ+ and the woman s network group, where we talk about incidents and discuss ways of making the pubs more inclusive.

9/10

9a. Would you recommend JD Wetherspoon to a friend?

Yes

9b. Why?

I have worked here since I was 16 and they have always been supportive. There are so many career opportunities and you feel supported the whole way. You also get amazing opportunities like this apprenticeship to help take you to that next level.

10. What tips or advice would you give to others applying to JD Wetherspoon?

You do not need experience, just be friendly and enthusiastic. Know about the company and be able to talk about transferable skills.