FOH Team leader Review

by Greene King

Best Apprenticeship Employer

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I over see my team members whilst they carry out their daily tasks of upselling, I provide coaching on all tasks needed to complete their role

10/10

2. Have you learnt any new skills or developed existing skills?

I have gained a lot of confidence and knowledge to further my role as a supervisor

9/10

3. To what extent do you enjoy your programme?

I enjoyed learning more in-depth about my role until unfortunately the pandemic struck then I was thrown back and forth between new trainers this gave me a little knock to my confidence but I still completed the course by believing i could

6/10

4. How well organised/structured is your programme?

Very organised and well structured tasks to complete

7/10

5. How much support do you receive from your employer?

My line manager has helped me 100% of the way knowing that I wanted to be the best I could be

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Everything was ok till I went back into the qualification after a break due to the pandemic many trainers think i had about 4/5 I didn’t know where I was with my work then one put me in for my EPA

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It certainly helps me within my role knowing I’ve gained knowledge and confidence helps me wanting to progress further

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

N/a

9/10

9a. Would you recommend Greene King to a friend?

Yes

9b. Why?

Because their is so much potential in the work seeing customers feel wanted and happy knowing that they are in safe hands of our service

10. What tips or advice would you give to others applying to Greene King?

Long hours definitely worth it seeing customers enjoying themselves as well as the team providing the service