Team Leader Review

I am the duty manager when our AM or GM isn't on duty; looking after the staff, making sure everything is running smoothly, dealing with complaints and delegating duties to the staff. We communicate with each and every one of our staff about the goings on for the day and make sure that everything is passed over to another manager at a swapping of shifts.

I've become more aware of what I'm doing rather than just doing it because it's natural - it's made me become more present in my role and picking up on things that I didn't think about before. It's made me more aware of the business side of my work as much as the customer service side which has been massively interesting for me.

It's putting something different into my work day and helping me to think about things from a business perspective rather than just a customer service perspective. I absolutely love my job, however, as I'm massively into customer service and am very much a people person.

I was with one trainer at the beginning and he was a great tutor - very supportive, helpful and friendly. He then transferred up North, which he warned me about, and I was left waiting for another trainer to be assigned to me. I waited about 5 months till I got to see another trainer and had one phone call from the company in the mean time - it was a case of "someone will be in touch shortly", and never got in touch. The phone-call training means well but it just doesn't suffice in comparison to the face to face with someone that knows your work and can go over it personally. Once I got assigned another trainer and was able to meet with her, everything was brilliant and back on track. I'd give 10/10 to my instructors, definitely.

Anything I needed to know was answered and I got help where needed.

My trainers (I had 2) were absolutely amazing and they were always there to answer any of my questions, or ease any of my worries. It felt like I was talking to a friend when I was with them, but they still managed to keep me on track and keep me motivated to carry on. They were a brilliant source of information, and definitely knew their stuff.

It's helped me to get a more well rounded view of my job from a business perspective all the way up to the customer service side and made me think about my role in a different light. It's opened up new doors for exploration for my future progression.

Not that I'm aware of.

Yes

There's a lot of room for progression.

Just be yourself.