Customer Team Leader Review

by Co-op

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Leading a small team of staff to deliver a food retail store to customers. Activities include, cash management, replenishment, store management.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Developed communication skills as well as better knowledge surrounding Legal and Governance. Will allow me to hopefully run a store in the future.

    8/10
  • 3. To what extent do you enjoy your programme?

    • Highly enjoyable.

    9/10
  • 4. How well organised/structured is your programme?

    • Very structured, gives me a clear plan and scheme of work as well as activities to work towards to better develop my skillset.

    8/10
  • 5. How much support do you receive from your employer?

    • Despite my manager knowing a little about the apprenticeship, they have been incredibly supportive.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots of support, regular meetings and reviews both one-to-one and with my manager.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Will allow me to work towards the next level of qualification to go into Area Management in the future.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • None.

    5/10
  • 9a. Would you recommend Co-op to a friend?

    • Yes

  • 9b. Why?

    • Friendly colleagues, everyone feels they work as one instead of their different job roles. Great areas to develop newer colleagues.

  • 10. What tips or advice would you give to others applying to Co-op?

    • Be yourself.

Details

Level 3 Apprenticeship

Customer Service

Hereford

May 2023

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