Client Support Review

My daily tasks vary from day to day, I could be working with clients, on reports, general queries and placing policies. Daily, I work with external clients/underwriters and internal colleagues so exposure to the insurance market is extremely vast. There are many projects to get involved in not just relating to work but also the colleague resource groups.

Through the qualifications that I have gained, specifically the CertCII qualification, have extremely helped my knowledge of the insurance market. There are many internal training to help with programmes and processes that you work with daily. As part of the CII membership, there are free external training which helps understand the market from other perspective than an insurance broker. Not relating to training, my role has grew my confidence in speaking to new people and in different forms. This is because we work over email, call, zoom and in person meetings.

What I enjoy about the programme is my team, they are extremely helpful and patient when teaching me about new programmes and processes. They make you feel comfortable and do not pressure you to do something out of your comfort zone. The workload can vary depending on your clients renewal, however speaking up can help take of the workload by sharing out tasks.

The programme is structured to the individual, meaning that the more efficient you work with your exams and gateway you quicker you will complete the programme. There are a number of support networks through the apprenticeship, these are the training provider and your own coach, the apprentice cohort and your own team.

My manager is extremely supportive, allowing you time to focus on the completion of your apprentice. In addition to this, when I approach an exam I am allowed a study day to focus on exam and will not complete any work during this time. My team are extremely supportive with queries and will provide guidance to close of any issues.

As part of the apprenticeship you need to complete your CertCII, and the training provider does provide support in the completion of this. You can attend workshops that go over the exam and what type of content will come up in the exam. This can be helpful as you can get any questions answered by a person who has experience.

The qualifications you gain helps with the understanding of the insurance market; as the market is so vast, the qualifications help you have a basic understanding. The CertCII qualification helps you understand your role in the insurance market and why you complete your role. In addition to this, you can see why we follow the process we do and gain a better understanding of rules and regulations/

There are a number of activities you can get involved in, such as volunteering events. These can be completed both in person but also virtually. In addition to this, there are a number of colleague resource groups to get involved in where they do networking events, bring inclusivity and diversity to the organisation.

Yes

There is a strong support network for apprentices and colleagues are helpful in furthering your career. It is a great company to build a strong network of individuals which you can take with you where ever your career takes you. There are many career pathways you can take in Marsh, and everyone is supportive of your goals.

During the accessment centre, I would advise you to relax and just be yourself. Learn about the company and really think of why you want to work for Marsh, it is important to want to show you willingness and knowledge of the company. When completing your short presentation, be prepared and do not go into it wihout planning it. Ask questions, an interview is also for you to see if you want to work for a company, so ask any.