Service Delivery Apprentice Review

by Co-op

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Monitoring Service Delivery support desk and assigning work to Product Leads as appropriate and keeping requestors informed of progress via pro-active updates. Writing and running of simple reports and providing Tier 3 support to UPM Products assigned in Goals. Providing training to new UPM users.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have been trained in how to use SQL to write reports, instead of copying and pasting pre made reports I am able to build them myself.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy my apprenticeship of being able to study and learn whilst on the job.

    10/10
  • 4. How well organised/structured is your programme?

    • Very organised, I have regular catch ups with my tutor every month and can reach out to them whenever.

    10/10
  • 5. How much support do you receive from your employer?

    • Lots of support, I can have time off whenever I need for my studies and my manager/team are very understandable towards my studies

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots of support, they are approachable whenever I need help or assistance

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It covers topics that I cover every day and looks at ones that we plan to implement once I have completed my apprenticeship

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes lots of activities, really good atmosphere and full of lovely people

    10/10
  • 9a. Would you recommend Co-op to a friend?

    • Yes

  • 9b. Why?

    • Really good company to work for, the people are lovely and it has such a lovely atmosphere. They always strive for more and have lots of development opportunities within the business

  • 10. What tips or advice would you give to others applying to Co-op?

    • Reach out to as many people from LinkedIn and form as many relationships as you can.

Details

Higher Level Apprenticeship

Finance

Manchester

March 2022

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