Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I deal with post rental complaints and try to find a suitable solution both for the customer and the business

8/10

2. Have you learnt any new skills or developed existing skills?

I have learned what the business core and mission is. I have learned about rules ad regulations about treatng customer fairly, I have learned effective and effficient customer service techniques and the differen types of customers and the customers' cultures

10/10

3. To what extent do you enjoy your programme?

I enjoyed the informative part that is about vulnerable people, integralism and terrorism, the body language and how to read it, consumers' right act.

10/10

4. How well organised/structured is your programme?

10/10

5. How much support do you receive from your employer?

we agreed to dedicate 1 day a week for apprenticeship

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

a part for the apprenticeship we don't have too many activities live atm

5/10

9a. Would you recommend Booking.com to a friend?

Yes

9b. Why?

multiculturalism

10. What tips or advice would you give to others applying to Booking.com?

read the website/ accuracy in the cover letter + cv check spelling errors etc