Support agent Review

by Booking.com

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Coaching, supporting team agents, onboarding training.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Focus more on self awareness management, and different feedback methods.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Very interesting so far.

    9/10
  • 4. How well organised/structured is your programme?

    • Organised and I have a good mentor.

    10/10
  • 5. How much support do you receive from your employer?

    • I get time off to work on my apprenticeship, although this needs to be self led and organised.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • So far, a lot.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I have not had the time to experiment anything in my role yet.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No.

    6/10
  • 9a. Would you recommend Booking.com to a friend?

    • Yes

  • 9b. Why?

    • Diverse, loads of different people from all over the world. Good perks.

  • 10. What tips or advice would you give to others applying to Booking.com?

    • Make sure you work on your self development plan right away.

Details

Level 3 Apprenticeship

Insurance & Risk Management

Manchester

April 2023

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