Case Manager Review

My role involves using IT systems, having regular contact with clients, managing my own case load, completing administrative tasks.

My role has taught me vital customer service skills, I have learned how to use a new IT system. It has helped me improve my time management skills and they ability to identify what tasks need prioritising over others.

I am really enjoying my programme, I have learned valuable skills that I can use in day to day life as well as the working environment.

I think that my programme is structured well as I have prioritised time that incorporates my study time. I spent the first 4 months in admin which helped me learn the valuable skills needed to complete basic tasks and gain basic knowledge.

I receive a lot of support from my employer. I am in regular contact with both my mentor and my manager which is helpful to discuss any questions that I may have.

I receive a lot of support from my training provide, especially my coach. If I am unsure of a task my coach always allows time to discuss the problems I may be facing and helps me understand the work that I need to complete.

The training that I do through my training provider has helped me comply to the legal requirements and regulations set out by the SRA. This has helped me understand my duty as a case manager and ensured that I do not work outside of my ability.

I joined Co-op during a pandemic so I haven't been able to experience any extra-curricular activities. They have tried to do as many as they can in the circumstances e.g. Fit for Feb.

Yes

Everyone who works for Co-op have been very welcoming and it is a friendly environment where everyone is happy to help you with anything you may be struggling with.

Always be yourself