Team Leader Review

by Co-op

Rating

6.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am leading a team of CTM. Helping motivating them, training, coaching, running my shifts and helping store to achieve given KPIs.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes. I learned a lot about sucessful communication methods and using it to successfully communicate with my team.

    7/10
  • 3. To what extent do you enjoy your programme?

    • There is a lot of miss communication since the start of the course.

    4/10
  • 4. How well organised/structured is your programme?

    • Same as above a lot of misscommunication

    4/10
  • 5. How much support do you receive from your employer?

    • I have been sent on this apprenticeship by my area manager, and she supported me along the way, also my previous and current manager.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I received a lot of support from my coach. Unable to say training provider?

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I wish I could be more involved and been given opportunity for secondment to be able to use learned skills/knowledhe/behaviours more.

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    5/10
  • 9a. Would you recommend Co-op to a friend?

    • Yes

  • 9b. Why?

    • As a workplace - it pays decent, expectation sometimes unrealistic. As a shop yes.

  • 10. What tips or advice would you give to others applying to Co-op?

    • If you want to progress leave and apply externally.

Details

Level 3 Apprenticeship

Customer Service

Wattstown

February 2021

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