Customer Advisor Review

I am currently working for Booking.com Taxi as a customer advisor, I answered calls both from suppliers and customers, replied to their emails on my daily bases. And also to deal with the complaints. English is not my mother language, sometimes I found it difficult to comfort the customer when they are frustrated. Throughout the apprenticeship, it really helps me to improve my communication skills, and how to approach to the customer in an appropriate way. It helps me to improve my KPI (targets) at work - customers often gave me a good review after I resolve their problems. And since I am more confident, I work more efficiently - solved more tickets. And also, during the apprenticeship, we will have a Level 2 English and Maths test as well, as I didn’t study in the UK, this is another chance to recall all the knowledge and get a certificate to prove myself. I am grateful that I got the chance to participate this wonderful program! Keep learning and add value to yourself!

I have learning a lot throughout the apprenticeship, the workshops are bonus as it’s not part of the apprenticeship, but the provider still arranged them to us, I have to say, I enjoyed it so much and I learnt a lot from it. Listening to the tutors and share options with the other apprentices, brain storms really help me to see wider and think bigger! There’re different topics arranged each month, different skills to learn, and it definitely helped me to improve myself and deliver a better service for my daily base jobs.

I like the programme a lot, it has different topics each month. Work shadows records makes me always go to my manger to assign me some shadowing time to watch how my colleagues works and I will then reflect myself to see what do I need to improve. It also makes me get into the habit of doing researches by using different channels to find out more resources.

It was very well organised, our tutor will meet us once a month, however, she is always very quick response to emails and very helpful. Never makes me feel bad even I asked silly questions.

I have my mangers fully support all the time. Sometimes he will even asked me if I need any help!

My tutor is very kind and nice, every time when we see each other, she will reviewed what I have done and always clear my questions, offer to help if needed. She is very quick response when I emailed her as well. Very reliable and helpful!

I am learning all the time and trying to improve myself as much as I can, I am definitely more confident when dealing with difficult customers and received more good reviews from customer. I am also working faster and reached my targets most of the time. I hope that I can get promoted shortly!

Some workshops have been arranged, I hope that there will be more other activities coming as well!

Yes

At here, Booking.com, there’re thousands of positions provided and it must have one that suits you. You also have lots of chances to get promoted! The people I work with, are so nice, they always willing to help if you struggle and they will never think that your are annoying. The team is strongly connected! They are not just my colleagues but also my friends!

Be open-minded, understand the different cultures as we are international, have different nationalities. Never feel bad to ask for help, people are all very nice here and they always willing to help.