Funeral Arranger at Co-op

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Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
March 2020

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1. Please give an overview of your role and what this involves on a day-to-day basis:


Funeral arranger- here to help families make arrangements for their loved ones funerals. Speaking to families, crematoria, burial sites, mortuaries, procurator fiscal, ministers, celebrants. Meeting with the family and making the funeral arrangements with them and once they leave it is my job to put the arrangements together and ensure the funeral goes ahead smoothly

2. Have you learnt any new skills or developed existing skills?


I have learnt a lot about people whilst being in this job. I have discovered how different grief can be and how so many people handle it in so many different ways. I have learned a lot about myself and developed an even more patient attitude than I had before.

3. To what extent do you enjoy your programme?


I have mixed reviews on the programme. I like my assessor, Gill- she's very friendly and easy to get a long with. I enjoy being challenged to look into things that perhaps I wouldn't have come across much in the office. However, I do feel that doing this qualification has been a wasted investment in the business because this job is mostly practical and I started my programme a year into being here so I had picked up so much.

4. How well organised/structured is your programme?


I would say it's not that well organised. Gill has so many people to deal with and I don't know how she manages so hat's off to her. I think having so many learners means things aren't done quickly. I am one for getting work in ASAP and feel had Gill maybe had a lighter workload, I could have been finished by now but sadly she doesn't.

5. How much support do you receive from your employer?


I would say I receive good support. My manager hasn't been to any of my meetings but I keep him up to date with it and he knows what I am working on. I also know if I had any issues I could go to him and he would help me solve it.

6. How much support do you receive from your training provider when working towards your qualifications?


I would say I receive everything I need. Gill is approachable and although she is busy she is always willing to help me when I need it. I have always felt like I could reach out as we have a contact number and email for her so she is always reachable within a day.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I don't think it has given me much. I have been given the chance to look over stuff that doesn't commonly come up here but that was only 1 or 2 topics. I feel this job is very much a learn on the job and also that organisation skills, and personality helps within this role- the course didn't teach me this.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)



9a. Would you recommend Co-op to a friend?


9b. Why?

In my opinion Co-op is a wonderful place to work. It cares about the employee, the client and the community. It works hard to be a good place for everyone and it is a fair place to work. I also can proudly say we have the highest standards.

10. What tips or advice would you give to others applying to Co-op?

Be yourself. There are so many people from all backgrounds here so just be yourself and show your passion. Only apply if you think it's right for you. Be honest and be prepared for quite a long recruitment process.

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