Team Leader Review

Being a trusted key holder - opening and closing the store, cash procedures, running shifts, managing and supporting the team, delivering excellent customer service, taking in deliveries and involvement in the community. Store responsibilities including checking of delivery notes, temperature checks, date checking, opening store checks such as fire safety and completing store walks.

I have developed my cash management skills by completing daily checks in more detail and investigations when needed. My store has a post office in which is a completely new skill for me to have learnt- including postal services, banking, bill payments etc. I have new skills in lottery sales and working out prizes for the day.

I enjoy my apprenticeship programme. There were a few teething problems and I have had multiple tutors which doesn’t help settle you in and can be quite disruptive. The content of the work and reports are interesting and I am learning a lot which I’m already using in my job now, just a bit more consistency is needed.

Conference dates are given well in advance along with details on how to book transport etc which is really good. 50% of the conference days I have attended has been a different tutor to the one originally planned and they have only received the presentation the night before. My last one we also had the wrong booklets as the wrong one was delivered.

I receive a lot of support from my store manager, he gives advice and helps me with any questions i may have along the way. When contacting my apprentice specific team it sometimes feels like I have to chase things up or am waiting on replies but overall, clear how to get hold of them etc.

Tutors are constantly changing so depends who it is based on. Generally good and constructive feedback is given with clear outlines on what to do next. The online learning is very good for keeping up to date with what’s to come. More permanent tutors would help to improve this.

Very well. There are certain areas I struggled with more than others when I first started the course which has now changed. I have learnt new techniques to put things into place in my store confidently. People have commented on good changes and I feel i can complete aspects of my job more thoroughly that I can also take with me elsewhere.

Local charity work. Co op do a lot to help the community and our local charities. Lots of different activities are done on the area including walking up Snowdonia to raise money for causes. Toys are collected for children over Christmas time as well as pet food for animals also.

Yes

It is a fulfilling job with lots of different aspects. Lots of new skills can be learnt which you can take with you past the Co-op. They have good, strong morals and values and are highly involved in charity work and community. Lots of different progression routes to take also.

Be yourself, be a team player. Always bring your best self to work and never be afraid to push higher. There are lots of different options available for progression with however suits you best. Be a hard worker and you’ll get the best out of it in a secure job.