Funeral Arranger Review

by Co-op

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • From taking a first call from a family who have recently lost a loved one, to arranging all what the client would like for their loved ones funeral. organising a order of service that suit the family to newspaper obituary's keep sake remembrance and taking the payments. Giving our client the best care and advice during a sad and emotional time from start to finish making sure we give the family their loved ones best send off.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have learned all the different ways of how we use our data and how we keep things confidential whist doing our job roles as a funeral arranger. I also needed to brush up on my I.T skills and this role has given me the opportunity to do so.

    10/10
  • 3. To what extent do you enjoy your programme?

    • the programme is very informative giving us learners the best chances of passing our apprenticeship. I have really enjoyed the development days taking all the information with me and getting to meet other people learning the same.

    10/10
  • 4. How well organised/structured is your programme?

    • It was very well organised and structured well. The only downfall was the location. it was quite a far run from my home and that I found hard when I have small children that I need to organise childcare around this at awkward times so that I could attend the sessions and arrive on time early enough.

    7/10
  • 5. How much support do you receive from your employer?

    • The support from my employer is good always let us arrange our time needed to make our training sessions

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • When I get the speak to my Apprentice coach things are great and I feel organised when she leaves but then I don't get to speak to her until the next visit which i find is a long time in between sessions etc and I lose where I am in the learning booklets and what I am suppose to be doing etc.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It lets us understand our role and why we doing things in a certain way which lets us perform in a better manner and way at work

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have a bereavement group organised by us at our branch once every month to show our on going support to our clients.. which is great! We also (myself and job share) have once every 3 months have a memory box with all kinds of things which we take up the local nursing home and host the day up there giving the elderly an lovely experience remembering all the little thing they might have forgotten.. I really enjoy this day and seeing their faces!

    10/10
  • 9a. Would you recommend Co-op to a friend?

    • Yes

  • 9b. Why?

    • Coop Is a fantastic company to work for as they look after you as an employee in and our of work. offering all kind of support. I really enjoy my role and feel I have I have anyone at the other end of the phone any time I need it.

  • 10. What tips or advice would you give to others applying to Co-op?

    • Absolutely apply!!

Details

Level 2 Apprenticeship

Swansea, UK

February 2020

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