service desk analyst Review

by CGI

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Service desk analyst, Support clients on a day to day basis. Handling and supporting IT systems and applications as well as monitoring a project for new applications. Dealing with new problems everyday and finding solutions to pre-existing faults.

8/10

2. Have you learnt any new skills or developed existing skills?

Learnt many skills from the training a part of the scheme including, security, networking and cloud fundamentals. Also covered many key skills through the other training provider for the apprenticeship which will be very useful for the future.

8/10

3. To what extent do you enjoy your programme?

The work is challenging and satisfying, the colleagues are helpful, the company and leaders have been supportive from day 1. the apprenticeship met my expectations and more due to the depth of the training and how the training and role were managed.

8/10

4. How valued do you feel by CGI?

My work is appreciated by CGi and my team leaders as a whole. systems are in place to recognize and reward certain aspects where I have performed well. Recognition received by clients is also managed monthly so work can be recognized in that regard also.

8/10

5. How well organised/structured is your programme?

training for exams well structured and on demand.

9/10

6a. How much support do you receive from your training provider?

Lots of support via monthly training appointments, always contactable by email or when they visit. training for exams well structured and on demand. I enjoyed the training even though it was abit daunting and challenging at first after revision and guidance this was not the case.

8/10

6b. How much support do you receive from your employer?

Support was always available should I have any concerns, Hr always available when needed. Everyone seems there to help should i need it.

8/10

7. How well does your salary/package meet your costs?

No issues with salary, no issues with the cost of anything as most facilities are based on site and are reasonably priced. no issues with travel costs as the role doesn't require me to travel far distances and i live fairly local.

9/10

8. Are there many opportunities outside of work?

plenty of event take place both in and out of work. company provides discounts for plenty of out of work schemes and leisure events.

8/10

9. Would you recommend CGI to a friend?

Yes

9b. Why?

Large, globally recognized company. provide many routes for career progression

10. What tips or advice would you give to others applying to CGI?

If going for a role in IT make sure it is something that you have a interest in. where it is not crucial it will give you a good base to work off of