Service Desk Analyst Review

I started in CGI in Sep 2016 as a 1st line Service Desk Analyst. I do the same job as everyone else - I take calls, log and monitor tickets, fix IT related issues and answer any queries clients may have. I say 'clients' because we work on a business-to-business contract, meaning the general public can't contact us, only people who work on the company we're contracted to can speak to us, so it remains professional at all times. The difference to everyone I work with however, is that I'm on the apprenticeship scheme so every couple of weeks, I used to attend training lessons to aid me in my job and give me access to more jobs in the future. These courses were IT and business related, so would open up a world of management and technical roles.

We've obtained 3 MTA's (Level 3) in Networking, Cloud and Mobility and Devices.

I think that it aided me greatly in my day to day job and will prove to be useful in the future - it actually exceeded my expectations and the trainers were fantastic!

CGI know that we are apprentices, and have treated us well. They didn't put too much load on me at the start as this is my first ever job and no real experience with working life.

It was organised well by the trainers and managers, and it's opened up the possibility of me starting another apprenticeship in September.

The trainers were excellent and extremely helpful when it came to questions and answers.

The employer worked closely with the training company to ensure there were no clashes with work life and the

The salary was good for my age, however I feel that we could have been paid a little more. People doing the same job in other companies are paid £3-4k more. Nonetheless, it wasn't a poor salary!

We often attend work bonding sessions, such as paintballing and go-karting.

Yes

I actually got my friend a job here, the opportunities are endless if you put your mind to it.

Ensure that they are familiar with how a service desk works and what to expect from the company.