1. Please give an overview of your role and what this involves on a day-to-day basis:
Team Manager - Deputy Manager in convenience store, deputising for Store Manager when needed. Day to day running of store, responsible for shopfloor customer service, sales and performance. Lead, inspire and develop store team daily
2. Have you learnt any new skills or developed existing skills?
Communication skills as part of the learning sessions in Manchester. Presention skills have imporvoed and also myt approach to dealing with people after analyasing different personality types in learning sessions
3. To what extent do you enjoy your programme?
I have greatly enjoyed my experience so far. After initally struggling with the OneFile learning system which is still sometimes problematic. The way in which I can balcne my work and elarning comm,itments is highly enjoyable and the program has met my full expecctations so far
4. How valued do you feel by Co-op?
Presently I feel highly valued by the Co-op. This is because I have been chosen out of a select few to be part of the program. I have also received great support from my Store Manager and Area Manager as they have ensured I am on track
5. How well organised/structured is your programme?
The program has a decent structure. However, I feel this could be communicated a little better. tHe initial induction was fine, but getting stasrted on the learning and knowing what to do was a little problematic. I have received good support from my tutor who has helped me overcome the obstacles faced through and get me on track.
6a. How much support do you receive from your training provider?
My training provioder has been excellent in their support and have helped me to solve all the problems faced so far. My tutor always replies to emails and phone calls in a timely manner and others involved in emails always reply on time as well.
6b. How much support do you receive from your employer?
My employer has also provided great support. My manager has been to all the inductions and training sessions so far even when it could have possibly been inconvenient to him. My area manager and learning facilitator have also been in regular touch over my progress. My manager has also taken a keen interest in my work and has read through some of the assignments
7. How well does your salary/package meet your costs?
My salary is suitable and fair for my role and locations at the moment. I am able to live comfortbaly. I have however struggled with claiming expenses with the Co-op as the system for doing so is so complicated and =it feels like thier are many barriers
8. Are there many opportunities outside of work?
The Co-op does a lot of work in the local community and through our work in store we can be involved in many events in the local area. This can involve fundraising for local schools and groups or volunteer activities around the village
9. Would you recommend Co-op to a friend?
The Co-op is unlike other major retailers in terms of their ethical values and work in the community. I feel this puts them head and shoulders above thier rivals. The company is also at the forefront of some great initiatives such as their memberships scheme.
10. What tips or advice would you give to others applying to Co-op?
One of the main ways of being co-op is to be yourself. I would advise candidates to let their personality show and to be themeselves throughout the process of joining. Also the Co-op could emphasise more how they are different to other retailers as their is only a small sectrion in the interview pack that covers this
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