1. Please give an overview of your role and what this involves on a day-to-day basis:
Managing a team daily and making sure people are trained correctly so they know the right information to be able to perform there job to the best of there ability. Managing stock levels and making sure the products are available for the customers and talking to customers on a daily basis. Be there for the staff if they have any problems and being challenged on a weekly basis.
2. Have you learnt any new skills or developed existing skills?
I have learnt how to talk to my staff in changing my body language with having a positive stance and not standing there with my arms folded. I have also learnt how to ask open questions in not just a yes or no answer back to they can give more back from a question .
3. To what extent do you enjoy your programme?
I enjoy meeting up with everyone who is on the course to hear about everyones ways of doing the books and learning from one another. I also enjoy going out and talking to the customers getting to know them and making some of the activities I have to do with staff fun and enjoyable.
4. How valued do you feel by Co-op?
Since I have been on this course I feel more part of the co op as I am working towards something and also I have been running my own shop so I can put into place what I have been learning and talk about my experiences. With doing the diffenent books I have been getting noticed by my regional manager on how I have progressed.
5. How well organised/structured is your programme?
I think up to now it has been very good with dates been sent out on advance so I now days i have to be out and days I have to meet my coach. The start could have been abit organised and my manager was sent on the course after we had started telling him what they were to expect and most sessions in Manchester have been fun. Everything i have learnt I am using most of it daily.
6a. How much support do you receive from your training provider?
I see my coach on a regular basis and we either meet monthly or have a phone conversation around how I am doing. They are really easy to get hold of if needed and also any problems regarding the internet logins are sorted quickly. The what's app group they set up is really good to contact others and share problems.
6b. How much support do you receive from your employer?
Most of the course has been me and just getting on with it. It's hard finding time when we are both free to go through the books and learning due to there always been something to do at work or not working the same days. Also with being away from store it's been hard to keep in touch with my manager, But I feel I have been given enough support through my coach.
7. How well does your salary/package meet your costs?
Carnt really comment on this one as it's just an extra course through the co op. But they have been paying my travel expenses when I have to go to Manchester but would be nice a bit extra as have been travelling to differnet shops and buying lunch when in Manchester. But it's really an extra course through the co op which I presumed would not add any money to my salary.
8. Are there many opportunities outside of work?
To progress? I run my own beaver unit so I am developing my skills every week and also changing how I speak to them. Outside of work I plan raffles to do at work and also get involved with the charitys the co op supports with keeping in touch with them.
9. Would you recommend Co-op to a friend?
They are very much about the community and giving back. They value there customers and having time for then also they do value staff in ways in giving incentives out and not just being a number. You feel part of a team and work together and are caring to everyone, having the community spirit and doing "door step challenges"
10. What tips or advice would you give to others applying to Co-op?
Just be your self that's what they want you to be. You don't have to put a front on you are who you are. As long as you are willing to help and sometimes go out of your way for customers and get involved in all the charity work they do you will fit right in.
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