1. Please give an overview of your role and what this involves on a day-to-day basis:
I am a admin arranger at a funeralcare home. My daily tasks include carrying out health and safety checks to ensure we are safe to serve our clients. I answer the telephone which may be a first call to arrange a funeral. I invite the family into branch to discuss and support them through every step of the way to arrange the funeral. I interact with other proffessionals such as funeral directors, ministers, crematorium staff, police, doctors ect to gather relevant information that I need to provide the best care and service. I also help clients and discuss with them our fully guaranteed funeral plans. Alongside this, I take cake of ashes, masonary requests, chapel visits and follow up calls after a funeral takes place to ensure to our clients we have provided a good service and also to ask if there is anything we can improve on.
2. Have you learnt any new skills or developed existing skills?
I have become more confident at speaking on the telephone and I am enjoying our apprenticeship program.
3. To what extent do you enjoy your programme?
It is providing me with more knowledge about the role I am in and how to better myself as a member of the team and the company.
4. How valued do you feel by Co-op?
Our manager is always available at any time we need to talk about anything. We also have set appointments/ reviews to fully discuss in detail how things are going and if we would like to gain experience in anything else that is of interest.
5. How well organised/structured is your programme?
Induction was good and I roughly know what I need to be going. I am unsure however on the deadlines and what I need to be working on. I have only met my mentor once and she is due to visit again shortly where I can express these concerns I have.
6a. How much support do you receive from your training provider?
She expresses to me that she will support me along the way and if I am struggling to contact her. I feel she will guide me as much as possible for me to finish the course. She does live away so cant always be seen in person however some of the modules we can complete over the phone.
6b. How much support do you receive from your employer?
Excellent support from manager. She is always willing to give us extra time in work to finish things for our course if we cant fit it in any other time. She always offers to us if she can give us any other training in things we are interested in.
7. How well does your salary/package meet your costs?
I have no concerns with my salary at all.
8. Are there many opportunities outside of work?
Our company have done many things within the community and continue to do so. I have volunteered myself to do sponsored walks, tombola stands and collecting things for charities.
9. Would you recommend Co-op to a friend?
We provide excellent service to our clients and are on hand 24 hours a day to support them in every way that can. We are friendly, understanding and are willing to go the extra mile to have our customers leaving happy, respected and valued.
10. What tips or advice would you give to others applying to Co-op?
Be yourself at interviews as this is a strength based job. There are opportunities for them to increase their knowledge and training to work up the ladder to promotion. I would tell them to be aware that sometimes, we are required to help out in the community.
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