Customer Service Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering enquiries from customers.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I improved my knowledge of the banking industry and processes and improved my confidence.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the experience. Was challenging but worthwhile.

    8/10
  • 4. How well organised/structured is your programme?

    • Information was organised well and presented well.

    8/10
  • 5. How much support do you receive from your employer?

    • Sometimes my manager did not take as much interest in this, but I did get time off phones to complete.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My trainer was great and supported me when I needed it.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The qualification makes my role easier and gives more depth to my job.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are not really many extra curricular activities but I have been to some meetings here and there.

    6/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Great opportunities to develop and grow a career in banking.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Take every opportunity you can to grow your career and get involved with things on offer as it makes the role more fulfilling and fun.

Details

Level 3 Apprenticeship

Finance

Edinburgh

April 2023

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