Telephony Customer Service Advisor Review

I am customer facing as I answer incoming telephone calls to deal with customers queries and concerns, this also involves me doing some admin such as after call work and sending emails.

I have learnt a lot of different skills such as communication, attention to detail and active listening.

I enjoy it as each task I complete I learn something new, it also makes me think about what future career I would like to do.

It is very well organised, my coach checks in with me most weeks.

I receive a lot of support, I am scheduled 6 hours a week dedicated to completing apprenticeship work.

My training provider offers me support if I need extra, they will also break down questions and talk them through so I get a better understanding.

It helps me perform better in my role as it makes me focus on the actual work I do in my role as I am constantly writing case studies and providing examples on my daily tasks I complete in my role.

Yes there are extra activities, social events and charity activities to get involved in.

Yes

It is a good support network which provides further development steps, it is also a positive work environment.

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