Customer Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Servicing customer and providing support with any queries, along with educating them on other ways to bank with us.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, lots of new skills, having meaningful conversations, developing deep customer relations and how to identify other ways we can support them.

    9/10
  • 3. To what extent do you enjoy your programme?

    • Some of the content is quite repetitive.

    6/10
  • 4. How well organised/structured is your programme?

    • VERY well organised, couldn't of asked for better tutors.

    10/10
  • 5. How much support do you receive from your employer?

    • Could have recieved more support, as we were so short staffed we struggled to find them time to get work complete.

    4/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • ALOT of support! My tutors were incredible and I'm incredibly thankful I had them!

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Yes it help's alot in supporting customers.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Potentially other professional networking events, but these and not very well advertised to my grade role.

    6/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • I enjoy working for a corporate company but I would like more respect by our senior leadership team with how tight they have left us along with the pressures.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Stand your ground.

Details

Level 3 Apprenticeship

Banking

Wellingborough

April 2024

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