Customer Service Supervisor Review

by Fortnum & Mason

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Monitoring the team and our customer contact and ensuring the day-to-day task is being kept up to date.

7/10

2. Have you learnt any new skills or developed existing skills?

my communication has much improved, and my understanding, viewpoint on certain things has changed such as how a leader should be, the expectations of being a member of management.

8/10

3. To what extent do you enjoy your programme?

the tutors are lovely and kind people. However, my first tutor wasn't very supportive but when I made my feelings known, they understood and gave me a tutor who was all in and helped massively to get me back on track.

7/10

4. How well organised/structured is your programme?

With my new tutor is very organized and sets realistic goals.

8/10

5. How much support do you receive from your employer?

My employer is very hands-on, they turn up to every session to see how I am doing and how I am progressing. Alway their is need anything.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

With my new tutor, I get the best support and guidance that I need to help with qualification.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification helps me understand more about my role and what it means to be a supervisor and become a better one.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We host monthly quizzes, work night out doing fun thing such as escape rooms and such.

8/10

9a. Would you recommend Fortnum & Mason to a friend?

Yes

9b. Why?

Because they genuinely care about you, and the activity asks you what you can improve upon and actions it,

10. What tips or advice would you give to others applying to Fortnum & Mason?

We may get upset customers but when there is one upset customer there are 10-100 more happy ones, don't let them get to you.