Business support administrator Review

by Financial Ombudsman Service

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Communicating with consumers and businesses. Spreadsheets to track the teams progress and track progress of cases. Send update letters and offer letters.

9/10

2. Have you learnt any new skills or developed existing skills?

10/10

3. To what extent do you enjoy your programme?

9/10

4. How well organised/structured is your programme?

8/10

5. How much support do you receive from your employer?

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Covid.

5/10

9a. Would you recommend Financial Ombudsman Service to a friend?

Yes

9b. Why?

Employers are supportive and motivating. They assist you in making goals and ensure you are reaching them by reviewing your progress in regular meetings. It's a flexible workplace, they are supportive of your home situation, whether you have childcare in the afternoons or work better early mornings, Financial Ombudsman are accommodating to that.

10. What tips or advice would you give to others applying to Financial Ombudsman Service?

Interpersonal skills are key in a workplace like FOS, ensure you have great interpersonal skills. Be open minded, it helps to have a rough idea of what you want to achieve whilst working here but be aware that working here can either add or change your goals (for the better). Be open and honest, your relationship with your manager/supervisor is the most important, if you're open and honest with them they will be able to help you.