L&D Coordinator Review

by Financial Ombudsman Service

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

L&D coordinator in HR people hub team which is frontline but mainly support with L&D queries by responding to email calls and requests. I also complete sponsorship and invoice requests as well as setting up training events and progressing e-learning.

8/10

2. Have you learnt any new skills or developed existing skills?

Learnt empathy and how to deal with customer experience, how to take calls and confidence to push back

8/10

3. To what extent do you enjoy your programme?

It's been great and nice to learn different things as well as manage a Job whilst studying.

8/10

4. How well organised/structured is your programme?

It's been really good, I have a day off in the week to focus on my apprenticeship.

8/10

5. How much support do you receive from your employer?

A lot, we get help from previous apprentices working in our team and our manager supports us with our work.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot they have been very helpful in booking in meetings to support us.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Yes, it has helped me understand my role better and the things to look out for when working.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Many activities and networks, I have joined the women's network and Muslim network and attended many sessions.

10/10

9a. Would you recommend Financial Ombudsman Service to a friend?

Yes

9b. Why?

Good salary and role as well as experience

10. What tips or advice would you give to others applying to Financial Ombudsman Service?

Apply to roles and take the chance as there is good growth opportunities