Team Leader Review

Set up the pub ready for the day. Fill ice buckets and ensure enough fruit cut for garnish. Clean tables and full sauces and cutlery. Take orders and prepare beverages. Check customer satisfaction with their meals. Polish cutlery. Clean glasses and clean all measures and drip trays as well as polish bar end of night.

Large improvement in communication and confidence. Improved teamwork and newly developed leadership skills. Improved time management and ability to work under pressure. Increased determination and decision making. Multi-tasking and delegation abilities significantly improved. Higher standards of quality from myself and other team members. Time management and use of time efficiently

The programme allowed me to gain an improved insight into the industry of hospitality and the multiple variations of business types and running styles. It also allowed me to gain more independence and knowledge to take into my future endeavours in hospitality. Also allowed me to gain more responsibility and leadership from my management.

The whole programme was structured well and organised to suit all parties involved. Due to the pandemic, my programme was suspended and little communication was made between myself and the lifetime team about continuation or my trainer being changed until it was brought up by a colleague as they had similar issue. Overall it was well organised and if it weren’t for the pandemic, it would have run much smoother.

My employer gave lots of support whilst on the job such as more responsibility and more leadership of the team in their absence. As well as this, my managers always checked how I was doing with my work and offered insights into the behind the scenes side of the business such as stock etc.

Me and my trainers had catch up meeting roughly every 4-6 weeks to see how my work was progressing and address any issues with the course. Due to this, I felt more confident with the work I was doing outside of my day to day job and felt more likely to succeed with the course.

The qualification allowed me to dive deeper into the hospitality industry as a whole and identify areas that we as a business we excelled at and areas I thought could be adjusted to be more productive by identifying ways to change the way we did certain things. This allowed more detailed discussion with management.

Due to the inconsistent shift pattern of the industry, it is hard to commit to certain things with strict limits. When it is possible, I play for my local cricket team and partake in any club activities such as quiz night. I also attend football matches with friends and family and try to arrange a night with my friends every so often to catch up and relax together.

Yes

Every staff member that I have had the pleasure to meet at Greene King has been polite, respectful and more. Both in my working environment as well as at other establishments or at area meetings. All of the establishments I have visited have been clean, well laid out and were an overall pleasant experience.

Be patient; many people will apply for the job and not all can be employed. Prepare for unsocial hours; the industry has working hours unlike most others. Prepare to be knowledgeable and questioned by customers. Never expect identical working days; every day will be different to the last and will provide different circumstances to face.