1. Please give an overview of your role and what this involves on a day-to-day basis:
Supporting the Branch Manager in maintaining high levels of customer service, meeting and exceeding targets, and continuous development of colleagues. Ensuring store standards are maintained, and the store is operating to company policies and procedures. Making sure Health and Safety is paramount for the welfare of customers and colleagues alike.
2. Have you learnt any new skills or developed existing skills?
I have learnt to adapt my previous working practices to new company policies and practices. Many principles of retail remain the same, but I,m now working within new framework and guidelines. This has developed my skill of adaptability, and I feel I am now in a better position to coach other colleagues in adapting to a new workplace.
3. To what extent do you enjoy your programme?
I’m going to enjoy more learning about the programmer and how I can coach and support other colleagues through their journeys. The programmer will enchants and confirm my existing skills and knowledge which can the.pn be used more to help others. I’m going to get more enjoyment supporting others through it, than going through it myself.
4. How well organised/structured is your programme?
There are both internal frameworks and road maps, and apprenticeship roadmaps. It will be interesting to see how they both come together over the course of the program. It does however look very well planned and thought out. My concern would be how other people would work to the plans without neglecting customer service in their role.
5. How much support do you receive from your employer?
I have other colleagues in my trade counter going through the program, and we are all encouraged to support each other through our journey. We are all given the time needed to complete our assignments and the time needed for meetings that are required. I couldn’t ask for any more support.
6. How much support do you receive from your training provider when working towards your qualifications?
There is so much content, all catered for different learning styles and learning techniques. The amount of quality content is far beyond what I expected, and what I have experienced from other training providers. There are many different communication routes available and any concern has been quickly resolved or answered.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
I can use all the qualification to help others through their qualification. This helps me perform better in developing my colleagues in their roles. I already have higher qualifications than I am currently working for, but working through this one is the training route my colleagues will take. I’m more than happy to support anybody through their course.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
We have many different company incentives that reward us in money to us for team activities. We have a large and diverse team, which gives opportunity to socialize with people with different interests. This certainly gives us opportunity to sptry new skills and activities we wouldn’t normally try and broaden our comfort zones.
9a. Would you recommend Screwfix to a friend?
Working for Screwfix is great. The company prioritize looking after its people. The work life balance is great, there is no worrying about work after your shift has finished. The shift patterns are flexible to fit around your commitments outside of work rather than commitments being a inconvenience. Shifts are put into place with 4 week visibility, which is great for making plans outside of work.
10. What tips or advice would you give to others applying to Screwfix?
It’s a much more physically job than you might realize, but great for keeping fit. As long as your work ethics are putting customers first, and you prioritize customer service, you will succeed. You don’t need to worry about not knowing the product, there are plenty of resources available to help you, and all the colleagues are more than happy to help.