IT support technician at Escalla

Start Date:
Westminster Central London & City
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£10,000 annually
Review Date:
December 2015

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


IT Support technician. My daily activities include setting up training rooms ready for the days training, making sure all of the computers are working throughout the day with no faults, at the end of the day i tidy up the training rooms and make sure they are ready for the next days training. My daily interactions internally include helping the trainers with any problems that they have, helping members of staff with any problems. I don't have any interactions externally apart from if i ever answer the phone to people.

2. Have you learnt any new skills or developed existing skills?


I have learnt many skills from my time so far at Escalla, most of these skills are very work based so i will mainly only be using them whilst at work however i have learnt some skills that i will use when not at work.

3. To what extent do you enjoy your programme?


the work is enjoyable and challenging. the team i work with are all very friendly and nice. the apprenticeship so far is exceeding my expectations.

4. How valued do you feel by Escalla?


I feel valued by Escalla through praise from work staff and managers. I have been told by the MD and directors that i have made a big impact on the company and that things may not have been done without me.

5. How well organised/structured is your programme?


induction was all completed by the first week. the training i receive is staggered to one week in every four. I am getting support from the current helpdesk team.

6a. How much support do you receive from your training provider?


I receive a good amount of help from the training provider. This help comes in the form of me asking for guidance with general problems and then me going to try and sort the problem.

6b. How much support do you receive from your employer?


Because the company hasn't got much of an IT background i dont receive as much help from them, I do however receive a lot of help from a partnering company called PremierIT

7. How well does your salary/package meet your costs?


The salary is good however it does cost me a lot to travel into work every day even with an apprentice oystercard and a travelcard

8. Are there many opportunities outside of work?


I have a lot of opportunities to go on training courses and other company activities.

9. Would you recommend Escalla to a friend?


9b. Why?

Very easy application and friendly staff. Very good apprenticeship program

10. What tips or advice would you give to others applying to Escalla?

My advice would be don't be shy to ask questions and be keen to work. dress well not just for the interview but for all occasions.

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