IT Assistant at Escalla

Start Date:
Central London & City
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£918 monthly
Review Date:
December 2015

Connect with Escalla

Review Score

9.7 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I am mainly on the IT support desk so my main tasks from day to day would be checking the help desk and seeing what issues users have and then dealing with that issue whether over the phone or in person.

2. Have you learnt any new skills or developed existing skills?


Yes I have had training since I have been here which mainly focused on calibrating screens but to a very high standard so this has helped me when a user faces this issue,

3. To what extent do you enjoy your programme?


I have enjoyed my programme a lot because it has given me the opportunity to learn more about what I can do but most importantly allow me to learn things that I didn't even know was possible.

4. How valued do you feel by Escalla?


I feel very appreciated because I'm able to talk to anyone if I have a problem and if I'm facing trouble on a certain topic I am able to ask for help and it's always given.

5. How well organised/structured is your programme?


It is very organised and I like this because it allows me to know what I am doing and when I will be doing them months in advance which is very helpful to me.

6a. How much support do you receive from your training provider?


I have received a lot of help from my provider as he regularly sends me emails to notify on marks for my assignments and when I have an assignment due which helps.

6b. How much support do you receive from your employer?


I do get a lot of support from my employers because even though they have given me a lot of responsibility since I started I have enjoyed it and it's actually helped me to grow.

7. How well does your salary/package meet your costs?


My salary is very good and this has helped me meet my costs and exceed it by a far amount which is great. A big help is that I still live with my parents so at the moment I don't have many costs anyway.

8. Are there many opportunities outside of work?


Yes there are many opportunity opened to em outside of work however I find family really important to me so regularly when I'm not working that's where I am.

9. Would you recommend Escalla to a friend?


9b. Why?

I would because they have supported me through my studies and even though I'm just beginning I know that they'll continue to do this for me and with me.

10. What tips or advice would you give to others applying to Escalla?

Make sure that you're CV is great to make sure you have the best chance of being accepted and make sure at the interview you're just yourself as this will help you come across more natural.

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