International Customer Service Manager Review

by Pearson plc

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I manage a team of 8 customer service specialist who support Schools/Centres with exams administration. This is varied support and can be anything from making entries to results.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes, I am really focusing on skills that don't necessarily fall within my day to day role, people from other areas of the business are helping me learn these new skills with catch ups.

7/10

3. To what extent do you enjoy your programme?

I really enjoy my programme, it is challenging me to think about how I do things and what changes I can make to work more efficiently.

8/10

4. How well organised/structured is your programme?

Very well structured, I have regular masterclasses and I am always fully aware of what is being asked of me.

8/10

5. How much support do you receive from your employer?

My employer is very supportive and makes sure that I get all the time that I need.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

Good support with regular catch ups and check ins.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Very well.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not at this time.

8/10

9a. Would you recommend Pearson plc to a friend?

Yes

9b. Why?

I believe that Person fully understands the importance of education and they do all they can to support you. Me being an 'adult learner' I thought that it may come with it's own issues but Pearson have made that not the case and I always feel fully supported.

10. What tips or advice would you give to others applying to Pearson plc?

Don't doubt yourself, you can do it and there is a massive support network out there. One thing I have learned is that anyone that you ask from any area of the business is always happy to help if they can.