Parts and customer service Review

by BMW Group

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Parts and customer service role for bmw national workshop

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Loads of new skills have been learnt - especially how to interact with people

    9/10
  • 3. To what extent do you enjoy your programme?

    • 100%

    8/10
  • 4. How well organised/structured is your programme?

    • Very organized to begin with but tails off

    5/10
  • 5. How much support do you receive from your employer?

    • Support to complete it very good however afterwards not so good

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Monthly classroom sessions where good and effective but then left on your own abit

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Learnt basic needs of customer service which helped the workshop booking side of my apprenticeship

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes there is plenty , football and golf charity days I have done

    10/10
  • 9a. Would you recommend BMW Group to a friend?

    • Yes

  • 9b. Why?

    • Great place to work and meet some amazing people

  • 10. What tips or advice would you give to others applying to BMW Group?

    • Do it! Wont regret it

Details

Level 2 Apprenticeship

Customer Service

Farnborough, Hampshire

May 2024

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