Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work for the local authority in the planning department as an admin officer, day to day i am on the front line for the members of the public, answering calls and emails.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I believe i have developed my confidence and communication within the workplace.

    7/10

  • 3. To what extent do you enjoy your programme?
  • i enjoyed my programme, it gave me a good insight into customer service and the skills required.

    10/10

  • 4. How well organised/structured is your programme?
  • The programme is well structured/organised, I have meetings regular with my instructor where he would then set the work.

    10/10

  • 5. How much support do you receive from your employer?
  • I received lots of support from my employer, they were there for any questions i needed to ask.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I received enough support from my training provider, as i mentioned we often had meetings to discuss any questions. he was also excellent at replying to my emails for when i had questions.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • 10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • 7/10

  • 9a. Would you recommend Babington to a friend?
  • Yes


  • 9b. Why?
  • Babington were excellent for me, they really helped me achieve my goal. It wasn't all just coursework, we had online classrooms where we got to meet others in the department.


  • 10. What tips or advice would you give to others applying to Babington?
  • Don't be afraid to ask questions


Details

Level 3 Apprenticeship

Customer Service

Ipswich

April 2024


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