Customer Experience Coach Review

by The AA

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer interaction Coaching Front Line staff

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Application of Pure Coaching

    9/10
  • 3. To what extent do you enjoy your programme?

    • Enjoyable program, good and supportive cohort

    9/10
  • 4. How well organised/structured is your programme?

    • Good structure and well organised

    9/10
  • 5. How much support do you receive from your employer?

    • Adequate amount

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Adequate amount

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It has changed my perspective on my role in a positive way

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are but nothing I am interested in (as yet)

    6/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • God company with many role options

  • 10. What tips or advice would you give to others applying to The AA?

    • Customer focus and flexibility

Details

Higher Level Apprenticeship

Customer Service

Oldbury, West Midlands

April 2024

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