Customer Manager Review

by The AA

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My contractual role is to manage a hybrid team of 15 staff in delivering industry leading customer service to customers in a breakdown situation.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt using different operational management techniques and applied them in everyday scenarios.

    10/10
  • 3. To what extent do you enjoy your programme?

    • 9/10
  • 4. How well organised/structured is your programme?

    • 10/10
  • 5. How much support do you receive from your employer?

    • 8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 8/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • Great opportunities to develop skills through courses such as the one I am completing as long as you apply yourself

  • 10. What tips or advice would you give to others applying to The AA?

    • The intensity of the job can be high so its important to have a good level of adaptability and resilience going into the job to begin with.

Details

Higher Level Apprenticeship

Customer Service

Oldbury, West Midlands

April 2024

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