Head of Group Customer Outcomes Review

as head of group customer outcomes I am responsible for provision of risk management , assurance and compliance advisory services within the first line of defence. Ensuring the organisation delivers good customer outcomes in line with internal policy and external FCA regulation.

Learnt new skills relating to accounting and finance, developed further skills in senior leadership and organisational behaviours.

I enjoy the learning material and being in a learning environment , the scheduling leaves a lot to be desired with lots of last minute changes of timetable and lecturers which can feel chaotic and not optimum for learning e.g. an entire module being squeezed into 2 days.

As above, the scheduling feels disorganised with lots of last minute changes, timing/locations/lecturers/timetable.

Hi, workload hasn't reduced so is a real struggle to cope with deadline and the additional workload this entails. My boss is supportive and I know where I can for further guidance if needed.

the faculty and university are supportive.

I can feel that it adds value as well as building confidence as a senior leader, the content is meaningful and relevant to modern corporate world. e.g economy, globalisation

Very limited, any external networking I pursue through my own network/connections.

Yes

I think for the right individual with the right work ethic there are opportunities to progress. I can't stress the right individual enough though as the culture requires resilience.

- Ensure you are clear on what your own strengths and weaknesses are and are dynamic to call on others to complement your skill set. - Don't underestimate the internal complexity of the business - Ensure that you recognise the business is on a journey and as such has some legacy quirks.