Member Representative Review

A member representative is a customer facing role which involves dealing with queries, transactions and account information for the general public. On a daily basis, I can cover the counter, where I deal with monies in and out of accounts, transfers, direct payments and printing statements. I can also get involved in more complex cases, such as registering Power of Attorneys, and bereavements, sending overseas payments or CHAPS payments and ensure I use correct authentication. I can also assist with possible financial crime cases.

I have learned a lot more about digital banking and how important it is for customers to get further knowledge and experience of it.

I really enjoy the programme as it has helped me to build my confidence through annotating the skills and attributes I am using and developing

It's a great programme, I feel very supported in completing my hours and I know what I need to do in a timely manner.

My employers have backed my learning wholeheartedly.

I feel I can ask questions at any time.

It has already improved my confidence and continues to expand my knowledge of products, services, policies and procedures.

There are networking events which I haven't taken part in as yet.

Yes

It is a very inclusive environment with a strong emphasis on health and wellbeing, as well as a great team culture.

Be open minded, willing to learn and understand there are many facets which make up the role.