Resolutions Apprentice Review

by Fidelity International

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Day-to-day, I investigate, resolve and communicate an outcome to a complaint for a customer/financial advisor/complainant.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new skills, including strengthening communications, organisation, planning & prioritising.

10/10

3. To what extent do you enjoy your programme?

I have enjoyed my apprenticeship programme and been very happy throughout with the support offered to me by Fidelity and the learning provider Fitch learning.

10/10

4. How well organised/structured is your programme?

The structure was very well organised, I went through the different stages in a seamless way and had support to track my progress at each stage throughout with Fidelity and Fitch.

10/10

5. How much support do you receive from your employer?

I receive a lot of support from various colleagues, including additional time, flexibility and just general help when needed.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received lots of helping, including catch ups every 6 weeks via zoom. these were helpful to track my progress and stay up-to-date with my learning. I also had help available over email with Fitch when needed.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification, including IOC1 exam, has taught me a lot of finance knowledge including products available, which has helped me in my daily role.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There have been lots of opportunities available, such as early careers zoom sessions, social events, networking events throughout the programme.

10/10

9a. Would you recommend Fidelity International to a friend?

Yes

9b. Why?

I have found Fidelity a great place to complete my apprenticeship and I am most grateful for the amount of support available to me throughout my apprenticeship programme and the drive for success around me including others wanting to help me excel.

10. What tips or advice would you give to others applying to Fidelity International?

Go for it, you will regret not taking the opportunity sooner.