Client service apprentice Review

Every day i am answering the phones to individuals with pensions fidelity. I action what they need such as withdrawals , queries, complaints etc. I do emails call backs and completing work from previous days.

I have learnt how to deal with different queries and different individuals, my knowledge regarding pensions and the finance industry has improved.

I enjoy the programme as alot of the work relates to GCSE so i feel comfortable with the information. I believe the support is good and the monthly catch ups are nice to regroup

I believe the structure of my programme is easy to navigate and well organised.

My employer understands that it is a lot of work to do day to - they are always flexible with my busy schedule and allow me to do all the things i need to.

i believe my training provider have provided alot of support with the easy to follow guides etc.

I feel as if when reading through the missions i try harder in my job role to get evidence i can use in the missions

I take action involving myself in apprenticeship recruitment events which can break up the day and allow me to speak to a range of different people. Fidelity also hold seasonal events such as mothers day bouquet making.

Yes

Lovely company to work for , everyones really friendly and facilities are really good.

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