Customer Service Advisor Review

by PlusNet PLC

Rating

7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I take calls from customers when they have issues with their broadband, landline or emails.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to use a multitude of systems and have developed a wider range of vocabulary

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it a lot

    8/10
  • 4. How well organised/structured is your programme?

    • It could be better

    5/10
  • 5. How much support do you receive from your employer?

    • I receive a lot from my employer

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive a decent amount

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It is mainly the employer side of things that help me with my role, not my provider.

    4/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have some but I do not attend them

    7/10
  • 9a. Would you recommend PlusNet PLC to a friend?

    • Yes

  • 9b. Why?

    • Because the company is friendly and laid back.

  • 10. What tips or advice would you give to others applying to PlusNet PLC?

    • Be yourself

Details

Level 2 Apprenticeship

Customer Service

Sheffield

March 2024

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