Customer Service advisor Review

by PlusNet PLC

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Includes, taking inbound calls and resolving customers issues. If I am unable to resolve their issue I will then book an engineer.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I am now more confident and have developed skills in using CRM systems.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy my apprenticeship and my trainser, Donna, is always there to support me.

    9/10
  • 4. How well organised/structured is your programme?

    • It is well organised

    10/10
  • 5. How much support do you receive from your employer?

    • I recieve all the support I need and more!

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive plenty of support and my questions are always answered.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • This has allowed me to reflect on things that have both gone well and what I need to improve on.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There isn't extra-curricular activities but there is a chance to get involved in volunteering.

    10/10
  • 9a. Would you recommend PlusNet PLC to a friend?

    • Yes

  • 9b. Why?

    • Because the employee benefits are great and I feel fulfilled at my job here at PlusNet.

  • 10. What tips or advice would you give to others applying to PlusNet PLC?

    • Be confident and be ready to expand your knowledge.

Details

Level 2 Apprenticeship

Customer Service

Sheffield

April 2024

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