• 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role involves calculating Member's pensions and benefits, writing letters and emails to Members, picking up voicemails and logging them, as well as studying for my apprenticeship and working on assignments and exams.


  • 2. Have you learnt any new skills or developed existing skills?
  • Yes, I have been learning new digital and mathematical skills.


  • 3. To what extent do you enjoy your programme?
  • I fully enjoy my programme, everyone at WTW are very friendly and helpful and easy to get along with. I enjoy my assignments and exams, I feel supported. I also enjoy my day to day case work.


  • 4. How well organised/structured is your programme?
  • My programme is very structured and I have a really good tutor that is organised.


  • 5. How much support do you receive from your employer?
  • I receive so much support from my Employer and from the apprenticeship team at work, they have been great in getting me all the support I need.


  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I receive a lot of support from my tutor and the APE teacher also. The deadlines and exams dont clash together and I can have extra time if i need.


  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It helps me to be able to understand the job better and know what I am doing.


  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yes. We have events in London, professional networking events, competitions and volunteering opportunities.


  • 9a. Would you recommend WTW to a friend?
  • Yes

  • 9b. Why?
  • WTW is the best company I have ever worked for and they offer a lot of support and care about their Employee's wellbeing.

  • 10. What tips or advice would you give to others applying to WTW?
  • Be yourself, be punctual, be professional and be friendly.


Level 3 Apprenticeship

Customer Service

Redhill, Surrey

February 2024

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