General Sales Assistant Review

by Matalan

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Assisting customers Serving customers Putting delivery out

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I’m currently a key holder which allows me to open and close the shop by myself. I’m also in the cash office where I have learnt a lot about cashing up etc

    8/10
  • 3. To what extent do you enjoy your programme?

    • I like that I can do it within my work. It’s fairly straight forward at the moment of what is expected of me.

    9/10
  • 4. How well organised/structured is your programme?

    • It’s all online so it’s easy to have access to slot of the time. I’m only really just starting the programme so I’m getting used to things.

    8/10
  • 5. How much support do you receive from your employer?

    • They are supportive of me doing this. They have been able to help me with a few things so far

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • They come and see me once a month to see how I’m getting on etc. They are always an email away if I need anything.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I’m hopeful it will give me more confidence in my current role. But also that it will help me to change roles if I want to progress further.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    5/10
  • 9a. Would you recommend Matalan to a friend?

    • Yes

  • 9b. Why?

    • I worked at Matalan around 4 years ago now. And I came back December 2023. I always had a friendly welcome when working there. The work is straight forward and you know what is expected of you. And I’m very lucky my manager is understanding of hours/workload.

  • 10. What tips or advice would you give to others applying to Matalan?

    • Be confident - not always easy however it can help with communication skills which are important for working at Matalan Value your health - I came back to Matalan because of mental health. And they have been very supportive.

Details

Level 3 Apprenticeship

Customer Service

Scunthorpe

February 2024

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