Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My everyday responsibilities as a travel agent at Hays Travel include helping clients book vacation plans and offering top-notch customer service. I work closely with customers to comprehend their travel preferences, provide professional guidance on locations and itineraries, book travel-related services like lodging and flights, manage travel-related paperwork, and make sure clients have a stress-free and pleasurable vacation.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I  have had the opportunity to learn and advance in the travel industry while working as a travel agent with Hays Travel. I now have extensive knowledge of numerous locations, travel-related laws, and internet travel firms. I've also gotten better at communicating, paying attention to details, and delivering good customer service, which enables me to give clients customised trip alternatives.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I genuinely enjoy being a travel agent for Hays Travel. It is tremendously fulfilling to get the chance to contact with customers, assist them in planning their ideal vacations, and see their enjoyment and fulfilment. Since the travel industry is dynamic and ever-evolving, it keeps my work interesting and enables me to constantly discover new travel alternatives and destinations.

    10/10

  • 4. How well organised/structured is your programme?
  • The itinerary offered by Hays Travels is meticulously arranged. The organisation provides in-depth training to ensure that Travel Agents have a solid understanding of reservation systems, travel rules, and industry best practises. There are also defined protocols and technologies in place to handle travel-related papers and manage client bookings precisely.

    10/10

  • 5. How much support do you receive from your employer?
  • Hays Travel offers exceptional service to its travel agencies. The company values its workers and encourages a happy workplace. Regular contact and guidance are given by managers and knowledgeable coworkers, who also offer ongoing support and opportunities for professional growth. In order to help travel agents provide excellent customer service, the group also provides access to a number of tools and resources.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Travel agents with Hays Travel get a lot of support from the company's training providers when pursuing credentials. The group offers training classes, workshops, and industry updates to improve product knowledge, customer service skills, and booking system proficiency. The trainers guarantee ongoing learning and growth by being knowledgeable and available to answer any queries or concerns.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The knowledge acquired through Hays Travel's training partners enhances travel agents' performance dramatically. These certifications provide a strong foundation in customer service, booking procedures, and industry knowledge, offering travel agents the resources they need to be successful in their roles. The qualifications increase their ability to provide clients with correct and up-to-date information, which increases client happiness.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Taking part in extracurricular activities is encouraged by Hays Travel in order to foster a supportive workplace culture and teamwork. To promote a sense of camaraderie among employees, the organisation hosts social gatherings, team-building exercises, and rewards. By taking advantage of chances for business networking and industry meetings, travel agents can grow their networks and remain current on the most recent developments in the travel sector.

    9/10

  • 9a. Would you recommend Hays Travel to a friend?
  • Yes


  • 9b. Why?
  • The organisation provides a friendly and enjoyable work atmosphere with lots of chances for education, career advancement, and personal growth. Because of the opportunity to assist clients in creating one-of-a-kind travel experiences and the encouraging team environment, working at Hays Travel is a fantastic choice for people who are passionate about the travel business.


  • 10. What tips or advice would you give to others applying to Hays Travel?
  • I strongly suggest anyone submitting a travel agent application to Hays Travel to do so in order to demonstrate your commitment to service excellence, thoroughness, and attention to detail. Demonstrate your capacity for handling many jobs, working under time constraints, and offering them customised instruction. Showcase your understanding of various holiday destinations, booking procedures, and laws.


Details

Level 3 Apprenticeship

Hospitality Management

London

June 2023


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