Rating

6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My job as a travel advisor for a tour operator is helping customers plan and reserve their vacation itineraries. I communicate with clients on a daily basis using a variety of media, including phone conversations, emails, and face-to-face meetings. I pay attention to client preferences for travel, make recommendations for locations, and present specialized trip packages.

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I've had the opportunity to study and improve a variety of talents through my work as a travel advisor. By attentively hearing the demands of clients and giving them clear, succinct information, I have improved my communication abilities. I've improved my problem-solving skills by navigating different travel settings and helping clients deal with any problems that might come up while they're on their journeys. In order to better serve and counsel clients, I have also increased my understanding of various locations, travel products, and industry standards.

    5/10

  • 3. To what extent do you enjoy your programme?
  • I honestly enjoy being a travel consultant. It's rewarding to have the chance to assist others in having remarkable travel experiences. Finding the best travel prices, researching and recommending unusual locations, and ensuring that clients have a relaxing and enjoyable trip are all things I enjoy doing. It's tremendously fulfilling to develop relationships with clients and see their joy and fulfillment when their trip plans come to fruition.

    5/10

  • 4. How well organised/structured is your programme?
  • The travel agency's program is well-structured and organized. To deal with client enquiries, reservations, and travel arrangements, defined procedures and mechanisms are in place. To guarantee that travel consultants have the skills and expertise needed to help clients successfully, the firm offers extensive training. Additionally, tools are accessible to assist advisers in their everyday work, including databases, trip guides, and supplier contacts.

    6/10

  • 5. How much support do you receive from your employer?
  • In my capacity as a travel advisor, my employer provides me with a lot of help. They offer opportunities for continued training and professional development to keep me current on business trends, new travel items, and customer service techniques. In addition, my firm promotes an open-door policy, creating a welcoming workplace where I may ask for advice and help as needed. Additionally, they give me access to equipment and resources that facilitate bookings, enabling me to help customers effectively.

    7/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • The training provider provides helpful assistance while I pursue my certification as a travel advisor. They provide seminars and workshops that concentrate on understanding industry rules, providing excellent customer service, and knowing about destinations. The training provider makes sure I have access to tools and assistance so I can keep improving my abilities and staying current with changes in the travel business.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I believe that the certification I received from the training provider has a big impact on how well I function in my capacity as a travel advisor. The certification offers a solid grounding in industry practices, customer service strategies, and destination knowledge. It improves my confidence and credibility when speaking with clients and helps me to make tailored and knowledgeable recommendations. The certification also gives me the abilities I need to successfully address customer requirements and negotiate challenging travel situations.

    5/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • The travel agency frequently offers extracurricular activities for its staff to participate in. Team-building exercises, social gatherings, chances to network professionally, and attendance at trade exhibitions or conferences related to the travel business are a few examples of these activities. Participating in these events not only encourages a positive workplace culture, but also provides an opportunity for professional and personal development.

    6/10

  • 9a. Would you recommend Hays Travel to a friend?
  • Yes


  • 9b. Why?
  • I would heartily advise a friend to use the travel agency. The business places a high importance on client satisfaction, delivers outstanding assistance to travel advisers, and presents rewarding career options. It is a rewarding and exciting place to work because of the opportunity to aid people in realizing their travel aspirations and in producing remarkable experiences.


  • 10. What tips or advice would you give to others applying to Hays Travel?
  • Show willingness to learn: The travel industry is constantly evolving. Emphasize your openness to continuous learning, professional development, and staying updated with the latest travel trends, regulations, and technologies. Be a team player: Collaboration and teamwork are essential in a travel agency setting. Highlight your ability to work well in a team, your flexibility, and your willingness to support colleagues when needed.


Details

Level 2 Apprenticeship

Hospitality Management

Sunderland

June 2023


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