Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • As a travel agent at Hays Travel, my daily duties involve assisting clients in making travel arrangements and providing exceptional customer service. I work closely with clients to understand their travel preferences, offer professional advice on destinations and itineraries, book flights and accommodations, handle travel paperwork, and ensure that clients have a hassle-free and enjoyable vacation experience.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • While working as a travel agent with Hays Travel, I got the chance to learn and develop in the travel industry. I now possess in-depth knowledge of several locations, legislation governing travel, and online travel agencies. Ive also gotten better at providing excellent customer service, communicating, and paying attention to details, which allows me to offer clients personalised travel options.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I sincerely enjoy my travel agent programme with Hays Travel. The opportunity to interact with clients, help them arrange their dream vacations, and witness their happiness and fulfilment is incredibly gratifying. The travel industry is dynamic and continuously changing, which keeps my job exciting and allows me to continually finding new destinations and travel options.

    10/10

  • 4. How well organised/structured is your programme?
  • Hays Travels programme is well planned and organised. To guarantee that Travel Agents have a thorough understanding of reservation systems, travel laws, and industry best practises, the organisation offers extensive training. In order to effectively manage client bookings and handle travel-related documents, established procedures and tools are also in place.

    9/10

  • 5. How much support do you receive from your employer?
  • Travel agents that work for Hays Travel receive first-rate service. The business values its employees and promotes a positive work environment. Managers and knowledgeable coworkers provide regular contact and direction, providing continuing support and professional development. The organisation also grants access to a variety of tools and resources to help travel agents serve clients with great service.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • When pursuing certifications, Hays Travel travel agents receive a lot of assistance from the companys training providers. For the purpose of enhancing product knowledge, customer service abilities, and booking system competency, the organisation provides training courses, workshops, and industry updates. The training providers ensure continual learning and development by being informed and available to address any questions or issues.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The skills attained through the training partners of Hays Travel significantly improve travel agents performance. These credentials offer a solid foundation in customer service, booking systems, and knowledge of the travel business, giving travel agents the tools they need to succeed in their positions. The credentials improve their capacity to offer clients accurate and current information, leading to a high level of client satisfaction.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Hays Travel supports participation in extracurricular activities to promote a positive work environment and teamwork. The company organises social events, team-building activities, and incentives to foster a sense of camaraderie among staff members. Travel agents can expand their networks and stay up to date on the most recent advancements in the travel industry by taking advantage of opportunities for business networking and industry gatherings.

    10/10

  • 9a. Would you recommend Hays Travel to a friend?
  • Yes


  • 9b. Why?
  • I would wholeheartedly suggest Hays Travel to a friend considering a job as a travel agent. The company offers a welcoming and fun work environment with many opportunities for learning, career promotion, and personal development. Working with Hays Travel is a fantastic choice for people who are passionate about the travel industry because of the chance to help customers design one-of-a-kind travel experiences and the supportive team atmosphere.


  • 10. What tips or advice would you give to others applying to Hays Travel?
  • To stress your dedication to service excellence, thoroughness, and attention to detail, I advise anyone submitting a travel agent application to Hays Travel to do so. Show that you have the ability to handle several tasks, work under pressure, and provide them with individualised guidance. Highlight your knowledge of numerous vacation spots, reservation procedures, and regulations. Additionally, demonstrate your enthusiasm for giving them exceptional service and life-changing travel experiences.


Details

Higher Level Apprenticeship

Hospitality Management

London

June 2023


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